Purpose
To train front-line supervisory personnel in their new roles in a BPE Environment
Time Requirement
3 consecutive days
Number of Participants
30 participants
Prerequisites
No formal prerequisites are necessary for this course, although participants may be asked to do some pre-work assignments and some initial thinking about the changing roles of supervisors in a TQ environment.
Primary Resource Materials
Any and all pre-readings that may be disseminated prior to the session.
During the conduct of this course, a training manual will be the primary resource.
Content Outline
- Past Organizational Systems
- Organizational Culture
- Organizational Politics
- Values and Ethics
- Present and Future Organizations
- Transitions
- New Driving Forces
- Organizational Culture
- Organizational Politics
- Values and Ethics
- Leadership
- Vision
- Empowerment
- Strategic Thinking
- Motivation
- Situational Leadership
- Business and Customer Requirements
- Changing Roles
- Coaching
- Facilitating
- Negotiating
- Mentoring
- Required Skills
- Problem Solving
- Coping with Difficult People
- Decision Making
- Communication Skills
- Stress Management
- Conflict Management
- Group Process