Total Quality: Key Terms and Concepts


A Glossary of terms, phrases, and expressions associated with Total Quality , and all of the other sub-categories of the BPE model. Definitions of terms of a technical nature associated with the individual elements comprising the field of Total Quality Assurance are also provided. Published through the American Management Association.

Reliability Roadmap


The Reliability Roadmap is a Technical Aid developed to support and enhance the course work associated with Process and Equipment Reliability Methods. Equivalent to the flowcharts presented in the Quality Improvement Strategy publication, this document contains a series of flowcharts intended to allow the trained practitioner to take advantage of the "hidden factory" that may exist in their current facility. Key sections provided allow the reader to understand and deploy the methods required to select appropriate reliability improvement tools, improve equipment purchasing procedures, specify new equipment or machinery, and writing improved reliability specifications.

Recommended Guidelines for Quarterly Quality Reviews


This document provides the Quality Practitioner with a tested and proven set of guidelines for the conduct of Quarterly Quality Reviews.

In the implementation of any Business Performance Excellence system, the Quarterly Quality Review (QQR) plays a critical and central role in the "CHECK" component of the implementation process. This document presents an outline for the conduct of the review; as well as a comprehensive description of the documentation which should be provided for the associated review. The documentation detailed conforms to those elements contained in the Luftig & Warren model for Total Quality Management (Reference: An Orientation to Total Quality transparency guide).

Content Outline

  • Introduction
  • General Description
  • Structure of the Reviews
  • Documentation Requirements
    • Focal Point Chart
    • Product/Process Improvement Matrix
    • Dissatisfier Progress Reports
    • Internal Business Needs
    • Projects
    • Team Management Sheets
    • Personnel Training and Participation Matrix
    • Employee Suggestion System Report
  • Documentation Requirements for Designed Experiments


Guidelines and Recommendations for an Employee Suggestion System Within a BPE Model

This publication serves as a comprehensive guideline and implementation plan for an appropriate Employee Suggestion System. This System has been designed so as to allow for the full philosophical and mechanical integration with the TQ model as designed by Luftig & Warren International.

The recommended guidelines and strategies have been successfully launched and tested at a number of companies across the United States; sample experiences from these implementation efforts are also presented within this Technical Aid.

Content Outline

  • Introduction
  • Elements of Problem-Solving with Suggestions
  • Administrating the Employee Suggestion System
  • Span of Control
  • Implementing the Suggestion System
  • Roles and Responsibilities of Managers, Supervisors, and Employees


Excursion Analysis


Most individuals working in industry are familiar with the periodic "excursions" that plague a company from time-to-time. These excursions, or "flares," may be those events which result in large batches, lots, or groups of product generated with a uniform defect rendering large quantities of material unacceptable to the customer. One can easily envision how this type of event results in high scrap costs, as well as delivery problems. Still other excursions are equipment related. Catastrophic failures, and even explosions, are manifestations of these events.

The alarming part of these conditions, apart from the excursions themselves, is that many personnel in the affected organization believe these events to be "one offs" or completely unrelated. Few individuals see that there may be a relationship, for example, between a thermocouple failure on a heat treat furnace, a bearing failure on a rolling mill, and a shrink wrap machine in a downstream facility hundreds of yards away. Root cause analysis performed on each of these individual events may, in fact, draw no parallels between the three incidents.

Excursion analysis is a unique model for systemic analysis which allows management to understand that a root cause analysis is only a "first step" in understanding failure patterns inherent to an industrial system. Pioneered by Luftig & Warren International personnel working in the field of Reliability Engineering, Excursion Analysis is a tool which allows personnel to uncover the systemic, horizontally integrated "common threads" which systemically allow the root causes to occur; and in turn allow the events to erupt. A further unique aspect of this process is that occurrence and duration are evaluated separately; allowing a company which implements this process to see significant reductions in the financial effects of these excursions sooner, rather than later. This Technical Aid provides the practitioner with an explanation and step-by-step guide related to performing this activity in their own company or administrative unit with limited consultative assistance.

A Quality Improvement Strategy for Critical Product and Process Characteristics



This publication is designed to provide the quality practitioner, engineer, and other technical personnel with a comprehensive description of the methodology associated with bringing critical product and process characteristics into a state of control and capability. The methodology is divided into four basic sections, and the procedures to be employed are presented on a series of flowcharts.

While the flowcharts are generally self-explanatory, a significant amount of understanding as related to industrial statistics and experimental design on the part of the reader is assumed. This manual, in fact, serves as a capstone document for the Experimental Design and Industrial Statistics series offered by The ROI Alliance.

Content Outline

  • Introduction to the Product/Process Quality Improvement Strategy: Underlying Concepts and Assumptions
  • Phase I — Measurement Analysis
    • Accuracy Analysis
    • Precision Analysis
  • Phase II — Product Characteristics Control and Capability Analysis (Continuous/Variables and Discrete/Attribute Data)
    • Control Chart Selection
    • Assessment of Process Control
    • Assessment of Process Capability
  • Phase III — First Order Critical Process Characteristic Control and Capability Analysis: Assessment and Countermeasures
  • Phase IV — Second and Third Order Critical Process Characteristics Control and Capability Analysis: Assessment and Countermeasures




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