Purpose
The Quality Tools and Techniques course allows participants to recognize each of 18 quality tools and techniques and understand their application. In-class use of selected tools will be provided as needed. This course is integrated into the Problem-Solving course, but may also be presented as a stand-alone course.
Time Requirement
2 days
Number of Participants
Maximum of 30
Prerequisites
None
Primary Resource Materials
Quality Tools Handbook
Course Outline
- Process Definition
- SIPOC Models
- Flowcharts
- Generating and Organizing Ideas and Knowledge
- Brainstorming
- Affinity Diagrams
- Tree Diagrams
- Cause-and-Effect Diagrams
- Matrix Diagrams
- Ranking Techniques
- Collecting and Organizing Data
- Check Sheets
- Pareto Diagrams
- Graphing Techniques
- Understanding Variation
- Histograms
- Run Charts
- Control Charts
- Scatter Diagrams
- Project Management Tools
- CPM Diagrams and Gantt Charts
- Responsibility Matrices
- Storyboards