Purpose
This course provides organizations with the knowledge, tools, and techniques that allow individuals to manage and effectively participate in systematic problem elimination and performance improvement. The participants will acquire a foundation in the principles of the scientific method, the use of data, and the nature of problems and causes which face an organization. A unique distinction is made in this course between the elimination of incidents and breakthrough performance improvement. A Problem Elimination System is introduced as a system for recurrence prevention of unwanted incidents such as safety accidents, out-of-control conditions, machine failures, customer complaints, and excess scrap losses. A recognized seven-step Problem-Solving Strategy is provided to address chronic problems and performance improvement. Participants will learn how to use these strategies and apply various quality tools and techniques. A final discussion gives the obligations of managers which are required to effectively manage teams.
Time Requirement
2 days
Number of Participants
Maximum of 30
Prerequisites
None
Primary Resource Materials
Problem Solving, Quality Tools and Techniques
Content Outline
- Introduction
- An Analysis of Product and Service Quality and Complaints
- Course Outline
- Scientific Method
- An Outline of the Scientific Method
- Industrial Mythology
- The Preconditioned Mind
- Elimination of Industrial Mythology
- Using Data
- Using Numbers to Represent Observations
- Criterion Measures and Operational Definitions
- Types of Data
- Time, Shape, Spread, and Location
- Data Must Support Decisions
- Process Measures vs. Result Measures
- Efficient and Effective Data
- Problems and Causes
- Performance Improvement
- Incidents
- Causes
- Elimination/Improvement
- Process Improvement Stages
- Problem Elimination System-System Highlights
- Launching a Problem-Solving Team
- Initiation Source
- Role of the Sponsor
- The Mission Statement
- Team Commissioning Meeting
- Problem-Solving Strategy
- Introduction
- The Need for a Structured Approach
- What Kind of Activities Should Use a Problem-Solving Strategy?
- Overview
- A Warning from Juran
- The Elimination of Multiple Subproblems
- Problem-Solving Strategy Steps
- Management Obligations