Purpose
The purpose of this seminar is to provide all levels of management and supervision with a comprehensive understanding of the integrated components of the Total Quality (TQ) model. In-depth explanations, tied to profit and productivity, are provided to allow the participants to appreciate how each of the model components "fit together" and understand the benefits of such a model.
The philosophical and financial motivations and benefits resulting from the implementation of TQ are provided in detail. Provided also are specific guidelines for the implementation of TQ.
Time Requirement
1 day
Number of Participants
75 participants maximum
Prerequisites
None
Primary Resource Materials
An Orientation to Total Quality transparency guide
Content Outline
- An Overview of the Components of Total Quality Management
- The Management Technologies
- Policy Deployment
- Daily Management
- The PDCA Discipline
- The Supporting Technologies
- Total Quality Assurance
- Just-In-Time Processing
- Employee Involvement
- The Management Technologies
- A Breakdown of Customer-Driven Total Quality Assurance
- Supplier Quality Assurance
- Customer Quality Assurance
- Statistical Quality Control
- Problem-Solving
- Quality Improvement Strategy
- A Suggested Model for TQ and case studies from business and industry
- Recommendations for the Successful Implementation of TQ
- Sustaining TQ: Recommendations for Management