Text Size
Saturday, April 20, 2019
Resources Technical Aids Elements of Customer Quality Assurance

Six Sigma

Six Sigma Solutions

Business Performance Excellence

Maximizing your profitability

Experimental Design

Solving the unsolvable in industry

On-site Training

On-site Training


This publication serves as the support documentation and transparency guide for the Overview course in Customer Quality Assurance. It provides a broad and comprehensive overview in the area of Customer Quality Assurance (CQA).

Content Outline

  • The Evolution of Customer Quality Assurance
  • A Breakdown of the CQA Process
  • The 9-Step Product Design and Planning Process
    • Identifying Served Markets
    • Selecting/Identifying Key (Critical) Customers
    • Determining Customer Requirements
    • Identifying Corresponding Design Requirements
    • Designing and Engineering the Product/Service
    • Planning for Manufacture/Delivery
    • Planning for Process Control
    • Sales and After-Sale Service Considerations
    • Tracking Customer Satisfaction
  • Premises and Requirements for a Customer Feedback System
News Alerts
bpe_book_sm Steven M. Ouellette's new book, Business Performance Excellence, is now available!


Read the Press Release

Most Popular Search Terms Used on the Site