## Top 10 Stupid Six Sigma Trick #3 - Answers

Don't read further until you have read Top Ten Stupid Six Sigma Tricks #3!

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## Neglecting Daily Management

The end is near! Well, at least the end of the Top Ten Stupid Six Sigma Tricks (SSST) countdown. The Heretic soldiers on until his appointment with the stake. This month, we arrive at Stupid Six Sigma Trick #2: Neglecting Daily Management. In this SSST, companies get so starry-eyed over the fancy statistics that can solve big problems that they forget to do the day-to-day basics, and find out to their detriment what Carroll’s Red Queen meant.

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## The End is Here!

Repent of your wicked ways O fellow Six Sigma Heretics, or surely you shall be smitten (smoted? smited? smartied?) and turned into a pillar of out-of-spec material! The End (of the Top Ten Stupid Six Sigma Tricks countdown, anyway) is here! What could possibly be the No. 1 reason that Six Sigma fails? Can you guess? Is your business doing it? Is mine? I can hardly wait to find out!

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## Measurements

Now that we have talked about defining Six Sigma and 10 stupid Six Sigma tricks, I’ll move on to the measure phase and discuss some things that work and don’t work in measuring the effect of Six Sigma. The new metric that Six Sigma brought to us was the sigma index, so let’s start with it. Whenever I refer to this index, I will write out “sigma” and put scare quotes around it. This will get tiresome, but this is necessary to differentiate it from the statistical term for standard deviation. I’ll tell you up front that I’m not a big fan of the sigma index for a couple of reasons, which I promise I’ll get to.

But first, what is “sigma”?

This is a bit convoluted, I warn you.

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## Measurements Part 2

Last month I talked about the “sigma” index and how it can be used. So what could be bad about the “sigma” index?

Never forget that metrics drive behavior and that people are very, very good at finding a way to succeed when given a goal. It just may not be the thing you wanted them to do.

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