About The ROI Alliance, LLC

At The ROI Alliance, LLC, our mission is to develop, teach, and implement the best total solution to help you improve your bottom line. We believe that our business is successful only if your experience with us is both pleasant and profitable.

The ROI Alliance was started in 2002 by consultants formerly working for Luftig & Warren International (LWI) when LWI stopped consulting. It is in principle a consortium of peers working together to create, teach, and implement cutting-edge technologies in the area of Management Technology. A licensing agreement between LWI and The ROI Alliance, LLC allows us access to all the materials we used and developed while at LWI. So if you have had experience with us before, you can expect the same high standards and capabilities as you have already enjoyed. And if you are new to the Alliance and LWI, you can expect high technical expertise and unsurpassed teaching skills coupled with real world results and client partnering that achieves the best solution for our most important Alliance members - you, our clients.

We are proud of our Alliance consultants' abilities and qualifications:

• Steven Ouellette - President
  • Steve is the President and owner of The ROI Alliance, LLC. He earned a Bachelor's of Science as a Metallurgical and Materials Science Engineer at the Colorado School of Mines. He also earned a minor in the Guy T. McBride Honors Program in Public Affairs for Engineers. After graduation, he was honored with a Thomas J. Watson Fellowship and spent a year in Europe studying the "Evolution, Fabrication, and Social Impact of the European Sword." Upon completion of the Fellowship, he began working for Alcoa and achieved the rank of Senior Metallurgical Engineer. During his time at Alcoa, he was trained in the Quality Sciences by Luftig & Warren International (LWI) consultants. Eventually, Steve joined LWI and worked there for six years in a variety of industries, including primary metals extraction and manufacture, baking, distribution, assembly, and auto parts manufacturing, among others. During this time, he became an expert in both the realistic application and the intelligible teaching of a number of advanced business and statistical tools. He was principal in developing the Six Sigma materials for LWI. He has also received a Black Belt from Motorola University, a Master Black Belt from LWI, and a Master of Science in Engineering Management from the University of Colorado. In addition to his duties as President, he is an instructor at the Lockheed Martin Engineering Management Program at the University of Colorado, Director of the Statistical Division of the Center for Computational, Mathematical, and Statistical Solutions, and acts as an Advisory Board Member to Orion Registrar. He also writes a monthly feature article for InsideSixSigma called The Six Sigma Heretic. He lives in Colorado with his wife and two daughters.

• Dr. Jeffrey T. Luftig - External Advisor
  • Dr. Luftig is currently a Senior Instructor at the University of Colorado's Leeds School of Business and President Emeritus of Luftig & Warren International. Dr. Luftig's many positions and honors can be found in his résumé here. Dr. Luftig's unique combination of broad and deep understanding and application in the business environment of statistical and other management tools was the foundation of Luftig & Warren International, and he offers his considerable knowledge and experience to the Alliance.

• Mike Petrovich - Senior Consultant
  • Mike has worked with a variety of Fortune 500 companies for the past 14 years, at all levels and departments. He teaches many of our courses, and has been central to most of the courses' development. He works closely with companies in the implementation of improvement methods, including Six Sigma. He was educated as a mechanical engineer at Washington State University and is a Registered Professional Engineer. He also holds a Master of Business Administration from Portland State University, with an emphasis in marketing and management.

• Doug Ward - Senior Consultant
  • Doug has 26 years of quality leadership experience with Alcoa and 8 years of senior consulting experience with LWI, and is currently the Principal of Ward & Company, LLC. His educational experience is in Metallurgical Engineering. He is a Six Sigma Master Black Belt, and has acquired considerable business experience throughout his career including working and living internationally. Doug has been deeply involved with solving chronic business related problems, and improving business systems, principally through the application of basic and advanced analytical tools and methods. Consulting experience includes working with approximately 15 companies representing various sectors including manufacturing, service, financial and others. He has led successful ISO, QS, and customer specific certifications with emphasis on improving the business systems, and not simply "getting certified." He has participated in various quality and business system benchmarking activities both domestically and internationally, and has designed and delivered analytical training with follow-up mentoring for senior company management . He has built customized business simulation models for companies that have enhanced product and facility profitability, capacity planning, and strategic scenario planning. He is skilled at data-mining using a wide variety of analytical software applications. Other experience includes forecasting, multivariate statistical modeling, TPM, TQM, and Lean Manufacturing.

• Dr. Ray Littlejohn - Senior Consultant
  • Upon completion of graduate school (Ph.D., University of Oklahoma, 1977) Ray began a teaching career at North Central College (Naperville, IL) where he taught for 5 years. During his tenure at North Central he also did consulting work (Marketing, Marketing Research, and Forecasting) and lectured for The American Management Association (various topics). He left teaching to engage in consulting full time in a company he formed with two teaching colleagues. The consultancy focused on forecasting and market research. After approximately 5 years of consulting, Ray went into industry as a statistician. He subsequently served as the Quality Assurance Manager for Sealed Power Division of Sealed Power Corporation. He then joined Luftig & Warren, International. His consulting activities involved the entire breadth of topics in the area of business and quality improvement. His consulting activities involved all of the aspects of a comprehensive implementation of TQM (Total Quality Management) as well as the training and implementation of Six Sigma Business Improvement activities. Ray’s activities in these areas have spanned many business enterprises including: customer survey and customer satisfaction enhancement, supplier systems development, business planning, policy deployment, business system development and improvement, business, manufacturing and administrative product and process improvement, daily management, process control, statistical start ups and training in all of these areas.

• Penny Ouellette - Senior Consultant
  • Penny is an RAB-Certified Quality System Lead Auditor and has over 10 years of experience in quality system auditing and engineering, achieving ASQ Certified Quality Auditor and Certified Quality Engineer certificates. She has worked for two international Registrars over the years, and has consistently been rated a customer favorite for her tough and fair interpretations of the standard, her ability to add value during audits, and her interpersonal skills. She brings her considerable wealth of knowledge in the area of quality systems to bear on interpreting and implementing quality management standards, including ISO 9001. She earned her degree in Metallurgical and Materials Engineering at the Colorado School of Mines, with a minor in the Guy T. McBride Honors Program in Public Affairs for Engineers. Before her work as an auditor, she worked in gold mining and extraction, steel foundry casting, and light manufacturing. She lives with her husband and two daughters in Longmont, Colorado.

• The Institute for Business Performance Excellence - Member
  • Click here to view the IBPE principles' bios.